Please carefully read the following information sections as your participation in a Tuber Sale constitutes acceptance of all terms herein.
Sales - Orders - Fulfillment
Sale inventory is first-come first-serve only and all sales are final. Orders are processed as received and cannot be modified once payment has been accepted. All sale inventory is allocated (sold) during the sale; we cannot reserve product or process sales prior to the sale launch, nor accept requests for items after they have sold out, for any reason. In the unfortunate event that allocated product should become unavailable for any reason, including unfitness or overallocation due to malfunction or error, we reserve the right to issue refunds and cancellations for affected items. We cannot offer 'next-season' reservations. Due to the perishable nature of goods being sold, sale items are ineligible for exchange or return.
Cart - Checkout
Things can move fast and items placed into the cart are not reserved. Items are only secured once a purchase is completed with accepted payment. Items-in-cart that sell out during the checkout process, or become unavailable in the requested quantities, will result in being redirected to the cart page, where affected items and/or quantities are automatically adjusted to presently available levels but require your approval to proceed, and you must successfully complete the checkout process thereafter before remaining quantities have been exhausted.
Payments
Payments are processed by Shopify Payments. If you've done much shopping online you have likely used Shopify Payments elsewhere. You are not required to have a 'Shop Pay' account to participate in the sale, however, Shop Pay is awesome and we think you'll love it - not only for the fastest and best-in-class checkout experience, but also for many other reasons like Apple Pay and Google Pay integration options, seamless app-based order status and delivery tracking right from your phone and automatic carbon offsets for shipping emissions - we're here for it.
Quality and Customer Service
Coseytown Flowers strives to offer only the highest quality single-division dahlia tubers. All dahlia tubers sold have been grown right here in Greencastle, PA. All are guaranteed true to variety and to have at least one viable eye. Coseytown Flowers cannot guaruntee the performance of your plantings and is not responsible for issues concerning to the ongoing storage of tubers after receipt. To learn more about best practices in dahlia husbandry please sign up for the mailing list to be notified of future Dahlia Education opportunities and follow us on social media where you can harvest a wealth of dahlia knowledge.
Even with the best systems and precautions, issues may occasionally arise; however, we can only make them right if we know about them. If there is an issue with your order requiring customer service please initiate a service request by reaching out to us within 5 days of order delivery by responding to the relevant order email. For issues concerning the quality of a dahlia tuber, both a specific written description of the issue with a short video and/or photos are required to initiate a request. After reviewing your submission we will determine eligibility for tuber replacement. Refunds or store credit equal to the purchase price of the relevant items are issued when eligible replacements cannot be fulfilled. We cannot offer 'next-season' reservations. Please note that tuber replacement can only be offered to US customers.
Please note that we can neither accept nor administrate effective customer service through social media; thank you for your understanding.
